Communication Policy
At VacTrucksOnline.com, we are committed to maintaining clear, professional, and timely communication with our customers, partners, and stakeholders. This policy ensures smooth interactions and prompt support.
1. Official Communication Channels
We communicate through the following channels:
- Email: [email protected] (Primary mode for inquiries, orders, and support)
- Phone: [Insert Contact Number] (For urgent assistance and business inquiries)
- Website Contact Form: Available on VacTrucksOnline.com
- Social Media: Updates, promotions, and announcements
2. Response Time
- General Inquiries: Within 24-48 hours on business days
- Order & Sales Inquiries: Within 24 hours
- Support Requests: Within 24 hours for urgent issues
- Billing & Payment Inquiries: Within 2-3 business days
3. Professional Conduct
- We uphold professional, respectful, and courteous communication at all times.
- Any abusive, offensive, or inappropriate language will not be tolerated and may result in restricted access to our services.
4. Customer Support & Assistance
- Our support team is available to assist with product inquiries, orders, technical support, and general assistance.
- We encourage users to visit our FAQ section for quick answers before reaching out.
5. Dispute Resolution
- Any concerns or disputes should be addressed via email or phone for proper resolution.
- We strive to resolve issues efficiently and fairly through open communication.
6. Updates & Notifications
- We may send important updates, policy changes, promotions, and service announcements via email.
- Customers can opt-out of promotional emails but will continue receiving essential service-related updates.
By engaging with VacTrucksOnline.com, you agree to this Communication Policy. If you have any questions, feel free to contact us at [email protected].